Engage · JOURNEY

Every Touchpoint, Orchestrated.

JOURNEY is the programmable communications cloud inside ENGAGE — a multi-step, omnichannel messaging layer triggered by user behavior, location events, IoT/IoMT signals, or enterprise system changes. From first connection to post-visit re-engagement.

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SMS · Email · Voice · Ads · Push IoT & IoMT triggered No-code builder
Platform Capabilities

Built for every stage of the journey

Six purpose-built capabilities that work together to automate the full engagement lifecycle — from first trigger to final conversion.

Event-Based Triggers

Launch journeys from any signal: portal connection, location zone entry, EHR status change, CRM update, IoT sensor event, IoMT device reading, form submission, or inbound message. Triggered by machines and systems — not just people.

Omnichannel Delivery

Reach guests, patients, or staff via SMS, email, voice calls, app push notifications, and digital ads — all six channels coordinated from one visual workflow inside JOURNEY.

Audience Segmentation

Target by role (patient, visitor, employee), behavioral history, location zone, or custom attributes synced from your CRM or EHR.

Visual Workflow Builder

Drag-and-drop journey editor with branching logic, wait steps, A/B splits, and human-approval gates — no code required.

Human-in-the-Loop

Add approval steps so staff can review and authorize messages before they send, keeping humans in control at critical moments.

Campaign Analytics

Track delivery rates, open rates, click-throughs, conversions, and ROI per journey — with exportable reports and real-time dashboards.

How It Works

From trigger to outcome in three steps

Journey Automation turns disconnected system events into precisely timed, adaptive communication flows — without writing a single line of code.

1
Define the Trigger

Choose what starts the journey: a WiFi connection, a geofence entry, a calendar event, or a message received. Triggers can come from any connected system.

2
Build the Flow

Use the no-code visual builder to sequence messages, add wait periods, set branching conditions, and configure escalation paths.

3
Measure & Improve

Monitor live delivery stats, engagement rates, and conversion outcomes. Automatically A/B test variants and promote the winning path.

Use Cases

Built for every industry

Journey Automation adapts to the specific workflows, compliance requirements, and engagement patterns of each vertical.

Healthcare
Patient Journey Automation

Automate pre-appointment reminders, post-visit surveys, prescription pickup alerts, and follow-up care messages — all triggered by EHR events.

Hospitality
Guest Stay Orchestration

Welcome guests on check-in via SMS, offer room upgrades on day 2, request reviews on checkout, and re-engage lapsed guests with return offers.

Education
Student Engagement Flows

Trigger orientation messages for new students, event reminders for enrolled attendees, and grade/advising alerts tied to SIS data.

Automotive
Service & Retention Journeys

Send vehicle-ready notifications, post-service satisfaction surveys, recall alerts, and loyalty offers — all timed to service history.

Explore the Suite

Every module works better together.

Portals
Branded Portals

Deploy three programmable portals — Captive, Experience, and Management — that feed identity data into every journey trigger.

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Locate
Real-Time Locate

Live indoor positioning of people and assets. Location zone transitions become journey triggers — no extra integration needed.

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Alert
Alert System

Critical mass notification via the same channel stack. Journey Automation handles routine comms; Alert System handles emergencies.

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Get Started

Start automating the moments that matter.

See how Journey Automation connects every touchpoint into a seamless, measurable engagement flow.

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